# Troubleshooting

This page provides an extensive list of errors and bugs you may encounter on your Samtendo Network journey. If you require further support or encounter an undocumented error, please open a ticket in our [Discord server](https://discord.gg/JxCM6GhWyu).

## Issues

<details>

<summary>My official eShop titles have disappeared!</summary>

No worries! They are not gone and still safe.

**To fix:** [Download faketik](https://github.com/ihaveamac/faketik/releases/download/v1.1.2/faketik.3dsx) and place it into `SD:/3ds/`. Launch it from the Homebrew Launcher and follow the on-screen instructions to regenerate the tickets. This should only be needed once.

</details>

<details>

<summary>A title says an update is available, but just errors when I try to update it.</summary>

This is common and *usually* caused by us not adding an update into the system. Adding updates make it take twice as long as and pretty pointless since all it does is, for example, add another language or fix a bug.

**To fix:** There's not much you can do. You can request us to look into it in our Discord server.

</details>

## Error codes

### System Settings

<details>

<summary>003-1401 “Could not connect to the internet”</summary>

You need to be accepted.

**To fix:** Open a ticket in our Discord server and we will whitelist you when you meet the requirements.

</details>

<details>

<summary>003-2102 “Could not connect to the internet”</summary>

You need to be accepted.

**To fix:** Open a ticket in our Discord server and we will whitelist you when you meet the requirements.

</details>

### eShop

<details>

<summary>011-8008 "Your account has been terminated. Sorry."</summary>

You have been banned from Samtendo Network.&#x20;

**To fix:** Please open a ticket in our Discord server.

</details>

<details>

<summary>007-2001 "An error has occurred."</summary>

Server-sided issue. This can be caused by a range of problems.

**To fix:** Open a ticket in our Discord server..

</details>

<details>

<summary>011-2500 "An error has occurred."</summary>

Server-sided issue. This can be caused by a range of problems.

**To fix:** Open a ticket in our Discord server.

</details>

<details>

<summary>007-7020 "An error has occurred."</summary>

You tried to update a game, but you have the latest version.

**To fix:** There is no fix. You have the latest version of the game.

</details>

<details>

<summary>007-2001 "An error has occurred."</summary>

Server-sided issue. This can be caused by a range of problems.

**To fix:** Open a ticket in our Discord server.

</details>

<details>

<summary>007-6104 "An error has occurred."</summary>

Infamous error caused by something unknown to do with tickets.

**To fix:** Follow this video: <https://www.youtube.com/watch?v=Trb7PXHBLFg>

</details>

<details>

<summary>011-6516 "samShop is currently closed due to technical issues."</summary>

The samShop is closed. This is intentional. You may find this message at startup or while browsing the shop.

**To fix:** Please wait and try again later.

</details>

<details>

<summary>011-6516 "Maintenance is taking place."</summary>

The samShop is closed for maintenance. This is intentional. You may find this message at startup or while browsing the shop.

**To fix:** Please wait and try again later.

</details>

<details>

<summary>026-8167 "You don't have enough money to top-up using a credit card."</summary>

Happens when trying to add funds with a credit card. This is intentional and you should instead top-up with eShop cards.

**To fix:** There is no fix. This is an intentional feature.

</details>

<details>

<summary>026-6969 "This is a title download code. Please use the right tool."</summary>

You are trying to redeem a download code in the Add Funds area.

**To fix:** Go to the Redeem Download Code menu and enter it there.

</details>
